Frequently Asked Questions

A voice assistant for each product or place you look after, such as a car, an RV, a boat, a rental machine, a board game, a gym, a vacation rental, a home for sale, a newly built home, an apartment building, a furnace, heat pump or water heater, or a solar battery or standby generator. Customers scan a code, add it to their home screen, and ask anything by voice or text. It answers from your official documents and sends anything that needs a person to your team.

No. Customer service is where people go when something has gone wrong. Talking Manual is for the everyday questions nobody would call about: how a feature works, what a light means, how to charge or pair a phone. It takes routine calls off your team, and when a person is needed it hands them the request already explained.

No. The code opens a web page that can be added to the home screen, where it looks and works like an app. There is nothing to install and no account to create.

From the official documents for each product or place: owner's and operator's manuals, rulebooks, warranty booklets, handbooks, and the walkthrough video you record. The assistant says where an answer came from. For cars, RVs and boats it also checks recalls live against the US government's lists.

The assistant confirms how the owner wants to be reached, then emails your chosen inbox (service, sales or parts) with the request, the owner's contact details, their earlier requests and the recent conversation.

It says so plainly, and offers to pass the question to your team. For cars and RVs it may also look online and share what it finds, clearly labelled as unofficial, but never for safety matters, capacities, towing, recalls or warranty terms. It is designed not to guess.

Most businesses set up their first item in minutes: add it in the portal, upload your manuals or a walkthrough video, and print the code. The assistant starts using new documents within a minute or two. If you would rather not do it yourself, reply to the welcome email with your files and we set it up for you.

Yes. Put one code in the box or rulebook. Players scan it and the assistant teaches the game step by step, answers rules questions from your official rulebook, and settles arguments impartially, quoting the rule. Setup is $99 per game, on the same monthly plans.

The assistant says so plainly, suggests a fair house rule for the table, and can send the question to you so the next printing or your online FAQ can settle it. No personal details are collected.

Your contact details and conversations are shared with the business only when you ask for something to be passed on. Businesses can see the questions customers ask, but anonymously, with names, phone numbers, emails and VINs removed. We never keep recordings of your voice or save the photos you send, and we do not sell personal data; see our privacy policy for details.

Yes. There is a live demo for every industry: a 2027 Kia Sportage Plug-In Hybrid, a Grand Design Reflection travel trailer, an Avalon LSZ pontoon, a Genie scissor lift, the card game Hearts, a gym, a beach cottage rental, a home for sale, a newly built home, an apartment community, a senior-living community, a Mitsubishi ductless heat pump and an Enphase solar and battery system. Each visitor gets a private session, and requests to the business are only simulated.

Start a free 14-day trial at talkingmanual.com/start: enter your email, set up one car, RV, boat, rental machine, game, gym, rental, listing, new home, apartment community, heating system or solar, battery or generator system with your own manuals, rulebook or walkthrough video, and try it yourself. The trial includes everything, with 30 voice minutes and up to 300 typed questions, and no card is needed. Not technical? Reply to the welcome email with your files and we set it up for you. When you are ready to put it in front of customers, choose a plan in the portal and pay by card, or book a demo if you would rather talk first.

Yes. In your business portal you can upload PDF or text files, such as a manual, service menu, rulebook, FAQ or errata, for one model or game or for your whole business. The assistant starts using a new document within a minute or two.

Yes. Each RV gets its own code in the owner's packet, and the assistant answers from the manufacturer's manuals for that model and floorplan: leveling, tanks, propane, slide-outs and appliances. Recalls are checked for the coach and, on motorhomes, the chassis. Setup is $499 per dealership location, on the same monthly plans.

Yes. Your portal shows the questions customers ask, so you can cover common confusions up front. It is anonymous by design, and a summary report is emailed monthly on Starter and weekly on Growth and above.

Yes. Record one walkthrough video of your gym and we turn it into a guide to your floor, then you hang a poster with the code. Members get an AI trainer that knows where every machine is, suggests workouts using your equipment and sends requests to your staff. It gives general guidance only, never medical advice. Setup is $199 per location.

Yes. Record a walkthrough video of the house and put a welcome sign on the counter. Guests can ask how things work, where things are, or what to do at checkout at any hour, and requests like early check-in come to you. It never shares door or lockbox codes. Setup is $99 per property.

Yes. The listing agent records a walkthrough and adds documents such as the seller's disclosure, then places the code on the open-house sign or flyer. Buyers get a room-by-room tour and answers at any hour, and showing requests go straight to the agent. It follows fair-housing rules and never comments on neighborhoods, schools or who a home suits. Setup is $29 per listing.

Yes, on every plan. Customers tap the camera button to send a photo of a warning light, a label, a machine or an appliance, and the assistant explains what it is. Photos are used only to answer and are never saved.

Yes. The builder uploads its homeowner manual and warranty once, then films the orientation walkthrough of each home and prints the homeowner card for the closing binder. The homeowners can ask their home's assistant anything for years: where the shut-offs are, filter sizes, maintenance, what is normal in a new home. Warranty requests reach the builder already explained, with where the problem is, since when, what a photo showed and a confirmed contact. It never promises what the warranty covers; the builder's team decides. Setup is $99 per home.

Yes. Add each boat with its hull identification number, model and engine, and the owner gets an assistant that answers from the boat builder's and the engine maker's own manuals: launching, capacity, gauges, maintenance and winterizing. It checks the US Coast Guard recall list live, puts safety on the water first, and never gives weather or route advice. Service requests reach your team with the owner's confirmed contact. Setup is $499 per dealership location, the same as car and RV dealers.

Yes. Add each machine by make, model and fleet asset number, and print a decal for it. Whoever rents it can ask how to inspect it, start it, work a control or read an alarm, answered from the manufacturer's operator's manual and your rental terms. The manual's limits always win, it never helps bypass a safety device, and it tells first-time operators to get trained and familiarized before using an aerial lift. It does not replace operator training. Breakdowns, swaps and extension requests reach your branch with the asset number and a confirmed phone number, and it never promises an extension or waives a charge. Setup is $499 per branch location, with unlimited machines.

Yes. Film a walkthrough of the building on your phone, add your resident handbook, and put one code in the lobby, the mailroom and the move-in packet. Residents can ask how things work, where things are and what the rules say at any hour, and maintenance requests reach your office with the apartment number, what is wrong, whether staff may enter and any pets. It never gives out door, gate or locker codes, never shares anything about another resident, follows fair-housing rules, and never promises rent, fees, lease terms or when maintenance will come. In senior living it answers from your dining menus and activity calendars, speaks slowly and clearly, never gives medical advice, and never shares anything about any resident, even with family. Setup is $199 per community, with unlimited residents.

Yes. Add each furnace, heat pump, boiler or water heater you install by make, model and serial number, and print a sticker for the equipment. We load the manufacturer's manuals for models in our library, or you upload them once per model, with your labor warranty and maintenance plan once for every system; a short handoff video from the technician is optional. Homeowners ask how to work it, clean the filters or read a light or code, answered from the manual. Gas and carbon monoxide get the safety steps first, and it never helps bypass a safety switch, touch refrigerant or adjust gas. Service requests reach you with the model, serial, address, the symptom and whether the home has heat or hot water, and it never promises a price, an arrival time or warranty coverage. Setup is $299 per location, with unlimited systems.

Yes. Add each solar and battery system, home battery, standby generator or EV charger you install by make, model and serial number, with what is backed up in an outage, and print a sticker to put beside the battery or generator. We load the manufacturer's manuals for models in our library (Enphase IQ Battery 10C and 5P, Tesla Powerwall 3, FranklinWH aPower 2, Generac home standby generators and transfer switches, REC panels), or you upload them once per model, with your workmanship warranty and monitoring terms once for every system; a short handoff video from the installer is optional. Homeowners ask what still works in an outage, why the battery isn't charging or what a light means, answered from the manuals and your notes. Smoke, fire or a carbon monoxide alarm means everyone out and 911 first; it never sends anyone onto the roof or into the equipment, never suggests plugging a generator into a house outlet, and never promises savings, bill credits, incentives, a price or warranty coverage. Service requests reach you with the model, serial, address, the alert or light, and whether the home has power. Setup is $299 per location, unlimited systems, the same as for HVAC contractors; a company that does both uses one portal.

The trial's code is marked TRIAL and stops answering when the 14 days are up, so customers see that the trial has ended. Choose a plan in your portal under Plan and billing and everything you set up is kept, with the TRIAL marking removed. No card is needed until you choose a plan.

Yes. In your portal, open Plan and billing and use Manage billing to change plan, update your card, see invoices or cancel. If you cancel, your assistants keep working until the end of the month you have paid for.

Yes. Car, RV and boat dealers can add their service hours in the portal under Settings, and the assistant tells owners when you are open whenever they ask. You can also upload your service menu and policies under Documents for every car, RV or boat at once.

A one-time setup of $499 per car, RV or boat dealership location, $99 per game title, $199 per gym location, $99 per vacation-rental property, $29 per home for sale, $99 per new home a builder hands over, $499 per equipment rental branch, $199 per apartment or senior-living community, $299 per HVAC or plumbing contractor location or $299 per solar, battery or generator installer location, then a monthly plan based on voice minutes, from $49 a month. Typed chat, owners and products are unlimited on every plan. See the pricing page for the full ladder.

Time spent in voice conversations, measured to the second. Typed chat never counts. A typical owner conversation lasts about three minutes.