For HVAC and plumbing contractors
Every system you install, with an assistant that knows it.
Put a sticker on each furnace, heat pump, boiler and water heater. The homeowner scans it and asks how to work the remote, clean the filters or read a blinking light, answered from the manufacturer's manuals and your own handoff notes, with safety first. When it needs a technician, the service request reaches you already explained.
$299 per location, unlimited systems. Nothing for homeowners to download.
See it in action
A homeowner and a new heat pump, recorded live.
A homeowner asks her new heat pump about the steam off the outdoor unit, sends a photo of a blinking light, and asks for a technician. Nothing on the assistant's side is scripted.
The first cold night brings the calls.
"Why is steam coming off the outdoor unit?" "What does the blinking light mean?" "Which mode do I use?" Homeowners call your office, or they wait until something is really wrong. Most answers are in a manual they have never opened. Talking Manual answers from that manual, for that exact model, at 11 pm, and when it genuinely needs a technician, your dispatcher gets the model, the serial number, the symptom and whether the home has heat, before anyone picks up the phone.
It knows this system
The manual for this unit, not a guess.
A general chatbot knows heat pumps in general. The homeowner needs to know what this model's blinking light means, and your team needs a request it can act on.
| The manual in a drawer and your phone line | Talking Manual | |
|---|---|---|
| "Steam is coming off the outdoor unit." | A worried call, or a service visit for nothing | What the manual says about defrost, in seconds |
| "The light is blinking." | "Can you read me the model number?" | What that pattern means for this model, from a photo |
| A service request | "The heater thing isn't working" | Model, serial, address, symptom, code, whether there's heat, access and a confirmed number |
| A gas smell | Depends who answers | Out of the house first, then the gas company or 911 |
| "Can I just keep resetting it?" | Sometimes, yes | Never a safety switch, never refrigerant, never gas: that's a service call |
| "Is it covered? When can you come?" | Promised by whoever picks up | Quotes your terms, never promises: your team decides |
What homeowners ask it
How it works
One sticker per system. Manuals once per model.
Add the system
Make, model, serial and the homeowner. Manuals we hold load automatically; upload any other once per model, and your labor warranty and maintenance plan once for every system.
Film the handoff (optional)
A one- or two-minute video from the technician: where the filter, the disconnect and the shut-offs are, and what's normal. We turn it into a guide you check and publish.
Stick it on
Print the sticker, one system or six to a sheet, and put it on the equipment beside your service sticker. Add the code to the invoice or the handoff email.
No integration project. Service requests arrive in your inbox as a complete email, ready for the dispatch or field-service software you already use.
A real one, working today
Ask a ductless heat pump.
The demo is a heat pump installed by a fictional contractor. It answers from the manufacturer's own manuals and the installer's handoff video. Ask what a homeowner would ask on a cold night, or send it a photo.
Voice works best on a phone. In the demo, service requests are simulated.
What your company gets
Fewer "how do I" calls, and better service calls.
Fewer "how do I" calls
Remotes, modes, filters, defrost and blinking lights: answered from the manual, so your office and techs can work.
Service calls you can dispatch
Model, serial, address, symptom or code, whether there's heat or hot water, access and a confirmed number. The right parts on the truck.
Safety first, every time
Gas and carbon monoxide get the safety steps before anything else. It never helps bypass a safety switch, touch refrigerant or adjust gas.
No promises you didn't make
Arrival times, prices and warranty coverage are never promised. It quotes your terms and sends the request; you decide.
Your name on every answer
The sticker and the assistant carry your company, so the homeowner calls you, not whoever shows up first in a search.
See what confuses homeowners
Every question, grouped by equipment model and anonymous. Cover the top ones at the handoff.
Pricing
$299 a location, plus the conversations.
Every plan includes unlimited systems, homeowners and typed chat. You choose how many voice minutes a month across your customers, and bigger plans make extra minutes cheaper.
One-time setup: $299 per location. Many locations: talk to us. Full pricing details.
Put it on one system this week.
Start a free trial with one system, or book a 20-minute demo and we show it working on equipment you install.
Also install batteries, solar or standby generators? The same portal covers them: see it for solar installers. Something else? See every industry Talking Manual serves.
