For apartment and senior-living communities
A resident assistant for every building, in your own words.
Put one code in the lobby, the mailroom and the move-in packet. Residents scan and ask how things work, where things are and what the rules say, answered from your own walkthrough video and resident handbook, at any hour. Maintenance requests reach your office already explained: the apartment, what's wrong, whether you can go in, and the pets.
$199 per community, unlimited residents. Nothing for residents to download.
See it in action
A resident with a leak, recorded live.
A manager films a walk through the building, and a resident asks where the packages go, what to do about a leaking dishwasher, and for maintenance to come. Nothing on the assistant's side is scripted.
Your office answers the same twenty questions all day.
Where do packages go? When is recycling picked up? How do I book the clubroom? Why won't the disposal work? The answers are already in your resident handbook and your leasing team's heads, but residents call, email and stop by instead, and after hours the emergency line gets calls that are not emergencies. Talking Manual answers from your own words, day and night, and sends the real problems to your office with everything maintenance needs to act.
It knows this building
Your building, not a guess.
A general chatbot knows apartments in general. Residents need to know where the recycling room is in this building, what your rules say, and how to get a leak fixed.
| The office phone and the handbook | Talking Manual | |
|---|---|---|
| "Where do I pick up packages?" | A call or a stop at the office | The answer from your walkthrough, in seconds, at 11 pm |
| "How does the thermostat work?" | A maintenance visit for nothing | Step by step, or from a photo of it |
| A maintenance request | "The thing in my kitchen is leaking" | Apartment, what and where, since when, permission to enter, pets, and a confirmed number |
| Water pouring from a pipe | Waits for a callback | Where the shut-off valve is, and your emergency line, first |
| "Which unit has the barking dog?" | Depends who answers | Never says, and passes the concern to your office without taking sides |
| "Can you waive my late fee?" | Promised by whoever picks up | Quotes your handbook and sends the request: your office decides |
What residents ask it
Senior living
Patient, clear, and always there for residents and families.
What's for lunch, what's on this week, when the bus leaves for the shops, how the thermostat works. It speaks slowly and clearly, one step at a time, and happily repeats anything. Upload each month's dining menu and activity calendar, and it answers from them.
- Never medical advice. Questions about symptoms, medication or care go to your nursing and care staff, kindly.
- Emergencies first. A fall, chest pain or trouble breathing: the pendant or pull cord, or 911, before anything else.
- Residents' privacy. It never shares anything about any resident, not even whether someone lives there, and offers to pass a message to the front desk instead.
- Care and costs go to your team. It never quotes a price or says whether someone would qualify for a level of care.
How it works
One walkthrough video. One code for the building.
Film a walkthrough
On your phone, the route a new resident would take: the lobby, the mailroom, laundry, trash and recycling, the amenities and a model apartment. Talk as you would on a tour.
Check the guide
We turn the video into a written guide in a few minutes. You fix anything we got wrong and publish it, then add your resident handbook and appliance manuals.
Put up the code
Print the lobby poster for the mailroom, laundry and elevators, and resident cards for move-in packets. Residents ask by voice, text or photo, in their own language.
No integration project. Requests arrive in your office inbox as a complete email, ready to enter in the maintenance system you already use.
A real one, working today
Ask an apartment building.
The demo is a fictional apartment community. Its assistant learned the building from a manager's walkthrough video and reads a resident handbook. Ask what a resident would ask, report a leak, or send it a photo of an appliance.
Voice works best on a phone. In the demos, requests to the office are simulated.
What your community gets
Fewer calls, better requests, and residents who feel looked after.
Fewer routine calls
Packages, trash, parking, amenities, rules and appliances: answered at any hour, so your team can lease and look after residents.
Requests you can act on
The apartment, what's wrong and where, since when, what a photo showed, permission to enter and the pets, with a confirmed number. Fewer return trips.
A calmer emergency line
Real emergencies get your after-hours number and the safety steps first. A dripping tap becomes a morning request instead of a 2 am call.
Careful by design
Never gives out a door, gate or locker code, never shares anything about another resident, and never promises rent, fees, lease terms or when maintenance will come.
Fair housing built in
It treats everyone the same, never describes who lives in the building or says a place suits someone, and sends accommodation and assistance-animal requests straight to your office.
See what residents ask
Every question, per community, without names or apartment numbers. Fix the handbook, the signs and the move-in orientation where residents get stuck.
Pricing
$199 a community, plus the conversations.
Every plan includes unlimited residents and typed chat. You choose how many voice minutes a month across your communities, and bigger plans make extra minutes cheaper.
One-time setup: $199 per community, including reading your walkthrough video. A large portfolio: talk to us. Full pricing details.
Put it in one building this week.
Start a free trial with one community, or book a 20-minute demo and we show it working with a handbook like yours.
Not an apartment or senior-living manager? See every industry Talking Manual serves.
